The Apple Device Support Exam tests your ability to support Apple devices in an organization, covering topics like Mobile Device Management, Apple Account and iCloud, and system diagnostics. It consists of approximately 80 scored technical questions, using multiple-choice, multiple-select, and matching formats. You have 120 minutes to complete the exam, and a minimum passing score of 75% (sometimes 78%) is required. You cannot use any external resources during the exam.
Key Details:
Exam Name: Apple Device Support Exam (9L0-3023-ENU).
Question Format: Multiple-choice, multiple-select, and potentially matching questions.
Number of Questions: Approximately 80.
Time Limit: 120 minutes.
Passing Score: 75% or 78% (depending on the specific exam version).
No Resources Allowed: You cannot use any external resources or references during the exam.
Exam Delivery: Online through the Pearson On proctoring platform.
Certification: Passing the exam earns you the Apple Certified Support Professional digital badge.
Preparing for the Apple Device Support Exam
The Apple Device Support Exam is for technical professionals who support Apple devices in their organization. The exam is based on iOS 18, iPadOS 18, and macOS Sequoia. It covers all the learning objectives listed in Reviewing the Learning Objectives, not only the topics in this course. To pass the exam, you must study multiple Apple resources and gain direct experience with supporting Apple devices. When you pass the exam, you earn the Apple Certified Support Professional digital badge
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To prepare for the Apple Device Support Exam, follow this approach:
Become familiar with the setup and use of iPhone, iPad, Mac, Apple Account, and iCloud.
Gain practical experience in supporting Apple devices in an organization.
Complete this course. Study its content and linked resources, and perform the exercises.
The Check Your Understanding questions in each article or tutorial help reinforce your knowledge.
Read Reviewing the Learning Objectives to become familiar with the learning objectives.
Carefully study the linked resources for each objective.
Take the Apple Device Support Practice Exam.
The practice exam helps you understand whether you’re ready to take the Apple Device Support Exam or which knowledge areas require further study.
Important
In addition to the time to complete this course, you may need 30–60 hours to prepare for the Apple Device Support Exam, depending on your background, technical expertise, and experience supporting Apple devices.
Taking the Practice Exam
You complete the practice exam online through
The practice exam name is Apple Device Support Practice Exam (SUP-2025-PRA).
Plan to complete the practice exam in one sitting. You have 120 minutes to complete it.
The practice exam contains approximately 80 scored technical questions.
The minimum passing score is 75 percent. Scores aren’t rounded.
The practice exam includes multiple-choice single-select and multiple-choice multiple-select questions.
Answer each question without referring to the course or other resources. Doing so helps you identify whether you’re ready to take the Apple Device Support Exam.
Signing Up for the Practice Exam
To sign up for the Apple Device Support Practice Exam, complete these steps:
Sign in to ACRS
(Apple Certification Records System) using your Apple Account credentials.
Click Available Exams, then locate and click the link in the following message: “A practice exam is now available for Apple Device Support. Click here to apply.”
Update the required sections on the exam application page, then click the Submit button.
On the Notifications page, locate and click the link in the following message: “You may continue to the exam process for Apple Device Support Practice Exam. Continue
If you want to start the practice exam later, complete these steps:
Sign in to ACRS
then click the Apple Device Support Practice Exam on the Notifications page.
If you don’t pass the practice exam on the first try, you can buy another practice exam and retake it after 7 days. You have unlimited attempts to pass the Apple Device Support Practice Exam.
Sample Question and Answers
QUESTION 1
A user migrated to their new iPhone using a Mac backup of their old iPhone.
The user reports their Health and Activity data is missing. Why is the Health and Activity data missing?
A. The user deselected Health and Activity data when they backed up their iPhone.
B. Health and Activity data isnt backed up when backing up to a computer.
C. The user restored from an unencrypted backup.
D. The user deselected Health and Activity data when they restored their backup.
Answer: C
QUESTION 2
Which feature isnt available with a Managed Apple Account?
A. iCloud Keychain
B. iCloud Drive
C. News
D. Health
Answer: D
QUESTION 3
A user reports that the keyboard on their Mac needs replacement.
They say about 10 keys on the right side of the keyboard are producing incorrect characters when pressed.
What is the most likely explanation?
A. Game Mode is active.
B. Mouse Keys is active.
C. The keyboard needs replacement.
D. Sticky Keys is active.
Answer: C
QUESTION 4
Where can you view the amount of memory that apps are using?
A. Console
B. Apple Diagnostics
C. System Information
D. Activity Monitor
Answer: D
QUESTION 5
Which accessibility feature enlarges text on the screen when you move the pointer over it?
A. VoiceOver
B. Zoom
C. Pointer Control
D. Hover Text
Answer: D
